Using a workflow process for occupant services as a guide, what is done before scheduling service?

Assessing occupant needs is a crucial first step in the workflow process for occupant services. This process involves understanding what the occupants require in terms of services, including their preferences and any specific issues they may be facing. By gathering this information, facility managers can ensure that the services scheduled will effectively meet the actual demands and expectations of the occupants, leading to better satisfaction and efficiency in service delivery.

This assessment can take various forms, such as surveys, interviews, or direct feedback, and it helps in prioritizing tasks based on urgency and significance. Understanding these needs also informs the subsequent steps in the workflow, ensuring that when it comes time to schedule services, the requests align with what occupants truly require.

Establishing a clear understanding of occupant needs before any scheduling takes place paves the way for more efficient resource allocation and a more tailored approach to service delivery, ultimately enhancing the occupant experience within the facility.