What aspect does a balanced scorecard evaluate beyond financial measures?

The balanced scorecard is a strategic management tool that evaluates an organization from multiple perspectives, emphasizing that financial measures alone do not provide a complete view of performance. One of the critical aspects it assesses is internal business processes. This perspective focuses on the efficiency and effectiveness of the various processes within the organization that create and deliver value.

By including internal business processes, the balanced scorecard encourages organizations to look beyond financial outcomes and consider how well their processes are functioning. This perspective allows for the identification of strengths and weaknesses within operational processes, helps streamline workflows, and enhances overall efficiency in delivering products or services. By improving these internal processes, organizations can further drive financial performance in the long run, hence demonstrating the interconnectedness of various performance measures.