What is NOT a useful approach for monitoring and assessing service performance?

The approach of considering verbal agreements that permit individual interpretation is not useful for monitoring and assessing service performance because it lacks the clarity and objectivity needed to evaluate performance accurately. Verbal agreements can be ambiguous and open to personal interpretation, making it difficult to establish consistent performance metrics or expectations.

In contrast, checking key performance indicators is essential because it provides quantifiable data that can measure performance effectiveness over time. Similarly, assessing the level of service requirements is vital as it sets clear expectations that can be objectively evaluated. Comparing service level agreement criteria to actual results is necessary to determine whether the service is meeting established benchmarks, ensuring accountability and an opportunity for corrective actions if needed. These methods emphasize the importance of clear, measurable, and agreed-upon standards in performance assessment, which verbal agreements do not provide.