What is the first step in developing a work plan for occupant services?

The first step in developing a work plan for occupant services is to assess occupant needs. This is crucial because understanding the specific requirements, preferences, and challenges faced by occupants lays the foundation for effectively planning and delivering services. By assessing needs, facility managers can identify what services are necessary, prioritize tasks based on urgency and impact, and ensure that the work plan aligns with the expectations of the occupants.

This initial assessment helps in gathering data that is critical for decision-making and resource allocation throughout the planning process. It allows for a tailored approach to service delivery, ensuring that occupants' voices are heard and their needs are met, ultimately leading to higher satisfaction and better operational efficiency.

The other options, such as assigning tasks, inputting data, or scheduling services, are important components of the work plan development but depend on a thorough understanding of occupant needs first. Without this assessment, the subsequent steps may not effectively address what is truly required to support and enhance the occupant experience.