What is the main factor a facility manager should consider when trying to determine the right mix of occupant services?

The main factor a facility manager should consider when determining the right mix of occupant services is feedback from owners and occupants. This feedback is crucial as it provides insights into the specific needs, preferences, and expectations of those who utilize the space. Understanding these perspectives allows the facility manager to tailor services that enhance occupant satisfaction and support the overall objectives of the facility.

By actively seeking and incorporating this feedback, a facility manager can ensure that the services offered align with the desires and requirements of the occupants. This approach not only fosters a positive experience but also contributes to greater productivity and retention within the space. Ultimately, the effectiveness of facility management hinges on its responsiveness to the needs of its users, making occupant feedback a central component of service planning.