What should a facility manager do to develop service plans that reflect what occupants need?

Surveying occupants for their input is the most effective way to develop service plans that accurately reflect their needs. By actively soliciting feedback through surveys, facility managers can gain insights into the occupants' experiences, preferences, and specific requirements related to their work environment. This data-driven approach ensures that the developed service plans are aligned with the actual needs of those who use the facilities daily, leading to improved satisfaction and efficiency.

Involving occupants through surveys allows managers to understand not only their immediate needs but also longer-term expectations, paving the way for tailored services that enhance productivity and overall facility performance. Such proactive engagement fosters a sense of community and consideration, reinforcing a culture of responsiveness and continual improvement within the facility.

Other methods, like considering previously implemented practices or increasing occupant interactions with staff, can be beneficial but do not provide as direct and comprehensive feedback as surveys do. Acting on suggestions from vendors and contractors is valuable but may not necessarily reflect the occupants' needs, as these stakeholders might prioritize operational efficiencies or cost-saving measures over occupant satisfaction. Thus, surveying occupants stands out as the most direct and effective means of ensuring that service plans are truly reflective of user needs.