Which statement does NOT describe a successful occupant services plan?

A successful occupant services plan is characterized by several key elements that ensure it meets the needs of both the occupants and the facility management team. The first element is that it helps make the delivery of occupant services measurable. This means establishing metrics and performance indicators that allow the organization to assess how well services are being delivered and identify areas for improvement.

Another important aspect is that it formalizes occupant service satisfaction requirements. This is vital because it creates a standard for what constitutes satisfactory service, aligning the expectations of the occupants with the services provided.

Additionally, a successful occupant services plan sets clear expectations for providing occupant services. This includes communicating the level of service occupants can expect, ensuring that the facility management team has a shared understanding of their responsibilities, and minimizing misunderstandings or dissatisfaction among occupants.

In contrast, stating that the plan is a long-term plan created by the demand organization does not accurately describe a successful occupant services plan. Such plans are typically dynamic and may require regular updates and adjustments based on changing occupant needs and organizational objectives. They are more about immediate and ongoing service delivery than being solely focused on a long-term framework. Therefore, it's not representative of the core characteristics that define a successful occupant services plan.